Elevate the customer experience
Real People. Advanced AI.
omnie is the only customer service solution that blends advanced AI and experienced agents into one seamless, scalable experience.
See what Omnie can do for you
From intelligent automation to experienced agents, discover how omnie delivers support that’s fast, personal, and built to scale.
A true Omni-channel experience.
With omnie, your customers get fast, resolution-focused service on their preferred channel.
- Voice
- SMS
- Live Chat
- Social Media (public and direct messaging)
- Messaging Platforms
- Self-help through Automation
Our services seamlessly integrate with all of your support channels – even the ones you’ve always wanted to use but didn’t have the resources to manage!
Outstanding live support
Exceptional customer service isn’t just a promise—it’s how we operate.
We carefully select agents with diverse service backgrounds who can genuinely connect with your customers and represent your brand with confidence. As part of our collaborative approach, our partners are invited to hand-select their team members to ensure the perfect fit. Once onboarded, every agent goes through an intensive training program tailored to your company, ensuring they fully understand your tone, values, and customer needs.
This deep preparation pays off. Our agents consistently deliver world-class CSAT scores by providing service that feels seamless, authentic, and truly aligned with your brand. They don’t just meet expectations—they exceed them, every time.
Automation-focused
We redefine efficiency through cutting-edge automation tailored to your business needs.
With a relentless focus on driving down costs, we take pride in our ability to automate up to an astounding 73% of interactions, streamlining processes and maximizing productivity.
Our secret lies in the perfect blend of automation and personalization, ensuring that your customers never know they are interacting with automated systems. Embrace the future of seamless customer experiences with omnie, and watch as your business soars to new heights of success.
We specialize in
and more!
Exceptional service guaranteed.
Your customers expect fast resolutions that are on-brand and convenient. We’re proud to guarantee exactly that with the fasted response times in the industry.
voice
Less than 3 minutes average response time.
Less than 6 hours average response time.
live chat
Less than 1 minute average response time.
social media
Less than 3 minutes average response time for direct messages.
Experience the benefits.
We’re passionate about reinventing managed customer service through innovative technology and service. This is how we do it.
Omni-channel service
Fast, focused support on every channel, managed in one platform.
better business growth
Convenient contact points yield happy customers and more sales.
guaranteed slas
We promise to always deliver our lightning-fast response times.
user-friendly platform
One elegant, branded interface that’s accessible on all devices.
Get started.
Are you ready to unify your customer support channels, improve branded communication, and drive business growth? Let’s start your omnie experience.